GRS
Grievance Redress System (GRS)
Grievance Redress System (GRS) is recognized worldwide as one of the enabling factors for organizations to be efficient, effective, and people-oriented. A functional platform for receiving people’s complaints or grievances facilitates administrators to improve their service delivery systems, thereby improving governance in general.
Owner
Aspire to Innovate (a2i) Programme (A Multinational Digital Transformation Catalyst from the Government of Bangladesh)
Type
web
Licence
Apache-2.0
Last evaluated
12.09.2024
Origin country
Bangladesh
contact
hafijur.rahman@a2i.gov.bdRelease date
-
DPG since
23.10.2023
Core Components Assessed/Included Repositories
The following repositories were submitted by the solution and included in our evaluation. Any repositories, add-ons, features not included in here were not reviewed by us.
Feature
Scale of the Solution*
Connected members
Participated Programs
N/A
Available Languages
Bangla, English
Organisations using it
All Ministries of Bangladesh government uses this Data
* This information is self-reported and updated annually
Learn how this product has met the requirements of the DPG Standard by exploring the indicators below.
Application Details
DPG ID
GID0090502
Status
DPG
Date Created
2024-08-27
Date Submitted
2024-08-27
Date Reviewed
2024-09-12
Date of Expiry
Application Log Details
Timestamp
Activity
2025-09-13 04:35:03
Automatically submitted renewal application for Grievance Redress System (GRS) (12846)
2025-07-14 01:30:07
System created a refresher application for Grievance Redress System (GRS) (11865)
2025-07-14 01:30:07
System created an autofill refresher application for Grievance Redress System (GRS) (12846)
2024-09-12 17:05:15
Ricardo Torres (L2 Reviewer) submitted their review of Grievance Redress System (GRS) (152) and found it to be a DPG
2024-09-12 17:05:14
System moved Grievance Redress System (GRS) (11865) to expired because parent applcation is now DPG.
