Connect
Sign up to receive our monthly newsletter.
Inquiries
Have a question? Contact us here.
Job Opportunities
Learn about job openings.
Digital Public Goods Alliance - 2026
Sign up to receive our monthly newsletter.
Have a question? Contact us here.
Learn about job openings.
GRS
Grievance Redress System (GRS) is recognized worldwide as one of the enabling factors for organizations to be efficient, effective, and people-oriented. A functional platform for receiving people’s complaints or grievances facilitates administrators to improve their service delivery systems, thereby improving governance in general.
Owner
Aspire to Innovate (a2i) Programme (A Multinational Digital Transformation Catalyst from the Government of Bangladesh)
Type
web
Licence
Apache-2.0
Last evaluated
12.09.2024
Origin country
Bangladesh
contact
hafijur.rahman@a2i.gov.bdRelease date
-
DPG since
23.10.2023
The following repositories were submitted by the solution and included in our evaluation. Any repositories, add-ons, features not included in here were not reviewed by us.
N/A
Bangla, English
All Ministries of Bangladesh government uses this Data
* This information is self-reported and updated annually
SDG5: Gender Equity,SDG10: Reduced Inequalities, and SDG16: Peace¸ Justice and Strong Institutions is directly impacted by the solution. Explanation: The Grievance Redressal System (GRS) impacts SDG 5 (Gender Equality) by addressing gender-based violence and ensuring equal access to justice. It also contributes to SDG 10 (Reduced Inequalities) by providing equal access to grievance redress and addressing discrimination, reducing disparities in society. SDG 16. Rule of Law and Accountability: The GRS strengthens the rule of law by promoting accountability and transparency within institutions. It holds public officials and institutions accountable for their actions or inactions, ensuring that they adhere to legal and ethical standards. This fosters trust in institutions and contributes to the establishment of strong and accountable institutions.
Aspire to Innovate (a2i) Programme (A Multinational Digital Transformation Catalyst from the Government of Bangladesh)
Government
Copyright noticeNo mandatory proprietary dependencies
Yes
Software Development Life Cycle (SDLC), Human Centered Design, Agile, FAIR Data Principles, User Interface/ User Experience (UI/UX), Open Source, SOLID Principles
PII data is collected and stored but NOT distributed.
Data Handling Policy: The Grievance Redressed System (GRS) is committed to ensuring the privacy and security of user data. All data collected through the GRS will be handled in accordance with applicable data protection laws and regulations. The GRS will only collect and process personal data necessary for the purpose of resolving grievances and ensuring effective redressed. User data will be handled securely, protected from unauthorized access, and used solely for the intended purposes of the GRS. The GRS will implement appropriate technical and organizational measures to safeguard user data from loss, misuse, or unauthorized disclosure. User data will be retained for the duration necessary to fulfill the purposes for which it was collected or as required by law. Our more privacy policies are provided in : https://dpg.grs.gov.bd/#/privacy-policy
Content is collected and stored but NOT distributed.
The platform has certain terms and policies in place to ensure a safe and fair environment for its users. We do not tolerate listings that infringe on intellectual property rights. Intellectual property rights owners or authorized agents can report infringements by submitting an online form with the necessary details. While the system acknowledges exclusive distribution and price agreements, we do not enforce them except relevant laws. User accounts must be kept secure, and users are responsible for their actions.GRS may terminate accounts for various reasons, and users can also choose to terminate their accounts. The platform is available only to users located in approved countries.More Terms And Conditions of the system is given at - https://dpg.grs.gov.bd/#/terms-and-conditions
Yes
The solution protects and enables users and contributors to protect themselves from harassment by ensuring some features in the solution .Such as : Reporting Mechanism, Secure Communication, Investigation and Resolution by the Higher Authprities ,Monitoring and Analytics. And violation of any terms of the solution can trigger some actions by the privilaged authors. All the terms and conditions are provided in our terms and condition page: https://dpg.grs.gov.bd/#/terms-and-conditions
2025-09-13 04:35:03
Automatically submitted renewal application for Grievance Redress System (GRS) (12846)
2025-07-14 01:30:07
System created a refresher application for Grievance Redress System (GRS) (11865)
2025-07-14 01:30:07
System created an autofill refresher application for Grievance Redress System (GRS) (12846)
2024-09-12 17:05:15
Ricardo Torres (L2 Reviewer) submitted their review of Grievance Redress System (GRS) (152) and found it to be a DPG
2024-09-12 17:05:14
System moved Grievance Redress System (GRS) (11865) to expired because parent applcation is now DPG.
2024-09-12 17:05:14
System unmarked Grievance Redress System (GRS) (11865) as a nominee
2024-09-12 17:05:10
Ricardo Torres (L2 Reviewer) passed Scale of Solution for Grievance Redress System (GRS) (11865)
2024-09-12 17:05:07
Ricardo Torres (L2 Reviewer) passed 9C. Protection from Harassment for Grievance Redress System (GRS) (11865)
2024-09-12 17:05:05
Ricardo Torres (L2 Reviewer) passed 9B. Inappropriate & Illegal Content for Grievance Redress System (GRS) (11865)
2024-09-12 17:05:02
Ricardo Torres (L2 Reviewer) passed 9A. Data Privacy & Security for Grievance Redress System (GRS) (11865)
2024-09-12 17:04:59
Ricardo Torres (L2 Reviewer) passed 8. Open Standards & Best Practices for Grievance Redress System (GRS) (11865)
2024-09-12 17:04:34
Ricardo Torres (L2 Reviewer) passed 7. Privacy & Applicable Laws for Grievance Redress System (GRS) (11865)
2024-09-12 17:04:31
Ricardo Torres (L2 Reviewer) passed 6. Non-PII Data Extraction for Grievance Redress System (GRS) (11865)
2024-09-12 17:04:11
Ricardo Torres (L2 Reviewer) passed 5. Documentation for Grievance Redress System (GRS) (11865)
2024-09-12 16:59:06
Ricardo Torres (L2 Reviewer) passed 4. Platform Independence for Grievance Redress System (GRS) (11865)
2024-09-12 16:58:54
Ricardo Torres (L2 Reviewer) passed 3. Clear Ownership for Grievance Redress System (GRS) (11865)
2024-09-12 16:58:51
Ricardo Torres (L2 Reviewer) passed 2. Open Licensing for Grievance Redress System (GRS) (11865)
2024-09-12 16:58:48
Ricardo Torres (L2 Reviewer) passed 1. SDG Relevance for Grievance Redress System (GRS) (11865)
2024-09-12 16:58:17
Ricardo Torres (L2 Reviewer) passed General Information for Grievance Redress System (GRS) (11865)
2024-09-12 16:58:14
Ricardo Torres (L2 Reviewer) pulled Grievance Redress System (GRS) (11865) under review
2024-09-06 18:21:47
Bolaji Ayodeji (L1 Reviewer) submitted their review of Grievance Redress System (GRS) (11865)
2024-09-06 18:21:25
Bolaji Ayodeji (L1 Reviewer) passed Scale of Solution for Grievance Redress System (GRS) (11865)
2024-09-06 18:21:22
Bolaji Ayodeji (L1 Reviewer) edited Scale of Solution for Grievance Redress System (GRS) (11865)
2024-09-06 18:20:55
Bolaji Ayodeji (L1 Reviewer) passed 9C. Protection from Harassment for Grievance Redress System (GRS) (11865)
2024-09-06 18:20:47
Bolaji Ayodeji (L1 Reviewer) edited 9C. Protection from Harassment for Grievance Redress System (GRS) (11865)
2024-09-06 18:19:35
Bolaji Ayodeji (L1 Reviewer) passed 9B. Inappropriate & Illegal Content for Grievance Redress System (GRS) (11865)
2024-09-06 18:19:32
Bolaji Ayodeji (L1 Reviewer) edited 9B. Inappropriate & Illegal Content for Grievance Redress System (GRS) (11865)
2024-09-06 18:16:18
Bolaji Ayodeji (L1 Reviewer) passed 9A. Data Privacy & Security for Grievance Redress System (GRS) (11865)
2024-09-06 18:16:02
Bolaji Ayodeji (L1 Reviewer) edited 9A. Data Privacy & Security for Grievance Redress System (GRS) (11865)
2024-09-06 18:13:00
Bolaji Ayodeji (L1 Reviewer) passed 8. Open Standards & Best Practices for Grievance Redress System (GRS) (11865)
2024-09-06 18:12:54
Bolaji Ayodeji (L1 Reviewer) edited a note on 8. Open Standards & Best Practices for Grievance Redress System (GRS) (11865)
2024-09-06 18:11:42
Bolaji Ayodeji (L1 Reviewer) edited 8. Open Standards & Best Practices for Grievance Redress System (GRS) (11865)
2024-09-06 18:08:55
Bolaji Ayodeji (L1 Reviewer) edited 7. Privacy & Applicable Laws for Grievance Redress System (GRS) (11865)
2024-09-06 18:08:32
Bolaji Ayodeji (L1 Reviewer) passed 7. Privacy & Applicable Laws for Grievance Redress System (GRS) (11865)
2024-09-06 18:08:26
Bolaji Ayodeji (L1 Reviewer) edited 7. Privacy & Applicable Laws for Grievance Redress System (GRS) (11865)
2024-09-06 18:03:31
Bolaji Ayodeji (L1 Reviewer) passed 6. Non-PII Data Extraction for Grievance Redress System (GRS) (11865)
2024-09-06 18:03:20
Bolaji Ayodeji (L1 Reviewer) edited 6. Non-PII Data Extraction for Grievance Redress System (GRS) (11865)
2024-09-06 18:00:45
Bolaji Ayodeji (L1 Reviewer) edited a note on 6. Non-PII Data Extraction for Grievance Redress System (GRS) (11865)
2024-09-06 17:52:40
Bolaji Ayodeji (L1 Reviewer) edited 6. Non-PII Data Extraction for Grievance Redress System (GRS) (11865)
2024-09-06 17:50:54
Bolaji Ayodeji (L1 Reviewer) passed 5. Documentation for Grievance Redress System (GRS) (11865)
2024-09-06 17:47:12
Bolaji Ayodeji (L1 Reviewer) passed 4. Platform Independence for Grievance Redress System (GRS) (11865)
2024-09-06 17:44:56
Bolaji Ayodeji (L1 Reviewer) passed 3. Clear Ownership for Grievance Redress System (GRS) (11865)
2024-09-06 17:44:53
Bolaji Ayodeji (L1 Reviewer) edited 3. Clear Ownership for Grievance Redress System (GRS) (11865)
2024-09-06 17:44:03
Bolaji Ayodeji (L1 Reviewer) passed 2. Open Licensing for Grievance Redress System (GRS) (11865)
2024-09-06 17:44:01
Bolaji Ayodeji (L1 Reviewer) edited 2. Open Licensing for Grievance Redress System (GRS) (11865)
2024-09-06 17:43:25
Bolaji Ayodeji (L1 Reviewer) passed 1. SDG Relevance for Grievance Redress System (GRS) (11865)
2024-09-06 16:37:43
Bolaji Ayodeji (L1 Reviewer) passed General Information for Grievance Redress System (GRS) (11865)
2024-09-06 16:37:40
Bolaji Ayodeji (L1 Reviewer) edited General Information for Grievance Redress System (GRS) (11865)
2024-09-06 16:32:16
Bolaji Ayodeji (L1 Reviewer) pulled Grievance Redress System (GRS) (11865) under review
2024-08-27 05:30:32
a2i (Applicant) submitted application for Grievance Redress System (GRS) (11865)
2024-08-27 05:28:16
a2i (Applicant) created a refresher application for Grievance Redress System (GRS) (10567)
2023-10-23 00:13:50
Ricardo Torres (L2 Reviewer) submitted their review of Grievance Redress System (GRS) (152) and found it to be a DPG
2023-10-23 00:13:49
System unmarked Grievance Redress System (GRS) (10567) as a nominee
2023-10-23 00:13:40
Ricardo Torres (L2 Reviewer) passed 9A. Data Privacy & Security for Grievance Redress System (GRS) (10567)
2023-10-23 00:00:27
Ricardo Torres (L2 Reviewer) passed 7. Privacy & Applicable Laws for Grievance Redress System (GRS) (10567)
2023-10-22 23:59:51
Ricardo Torres (L2 Reviewer) passed 5. Documentation for Grievance Redress System (GRS) (10567)
2023-10-22 23:59:04
Ricardo Torres (L2 Reviewer) passed 1. SDG Relevance for Grievance Redress System (GRS) (10567)
2023-10-22 23:58:06
Ricardo Torres (L2 Reviewer) passed General Information for Grievance Redress System (GRS) (10567)
2023-10-22 23:56:27
Ricardo Torres (L2 Reviewer) edited General Information for Grievance Redress System (GRS) (10567)
2023-10-22 23:55:09
Ricardo Torres (L2 Reviewer) moved Grievance Redress System (GRS) (10567) to under review
2023-10-15 22:26:54
Ricardo Torres (L2 Reviewer) moved Grievance Redress System (GRS) (10567) to under consultation
2023-10-15 22:22:14
Ricardo Torres (L2 Reviewer) pulled Grievance Redress System (GRS) (10567) under review
2023-10-10 09:51:18
L1 Reviewer (L1 Reviewer) submitted their review of Grievance Redress System (GRS) (10567)
2023-10-10 09:50:12
L1 Reviewer (L1 Reviewer) passed 9A. Data Privacy & Security for Grievance Redress System (GRS) (10567)
2023-10-10 09:47:46
L1 Reviewer (L1 Reviewer) passed 7. Privacy & Applicable Laws for Grievance Redress System (GRS) (10567)
2023-10-10 09:46:07
L1 Reviewer (L1 Reviewer) passed 5. Documentation for Grievance Redress System (GRS) (10567)
2023-10-10 09:42:28
L1 Reviewer (L1 Reviewer) edited a note on 5. Documentation for Grievance Redress System (GRS) (10567)
2023-10-10 09:42:04
L1 Reviewer (L1 Reviewer) edited 5. Documentation for Grievance Redress System (GRS) (10567)
2023-10-10 09:37:59
L1 Reviewer (L1 Reviewer) passed 1. SDG Relevance for Grievance Redress System (GRS) (10567)
2023-10-10 09:37:56
L1 Reviewer (L1 Reviewer) edited a note on 1. SDG Relevance for Grievance Redress System (GRS) (10567)
2023-10-10 09:37:29
L1 Reviewer (L1 Reviewer) edited 1. SDG Relevance for Grievance Redress System (GRS) (10567)
2023-10-10 09:36:17
L1 Reviewer (L1 Reviewer) passed General Information for Grievance Redress System (GRS) (10567)
2023-10-10 09:22:23
L1 Reviewer (L1 Reviewer) pulled Grievance Redress System (GRS) (10567) under review
2023-10-09 06:37:39
Application clarifications submitted, Application move to L1 for review again
2023-10-09 06:37:39
New tag (Clarifications) added to application
2023-09-25 04:36:25
Ricardo Torres (L2 Reviewer) requested clarifications for Grievance Redress System (GRS) (10567)
2023-09-25 04:36:24
System marked Grievance Redress System (GRS) (10567) as a nominee
2023-09-25 04:36:17
Ricardo Torres (L2 Reviewer) passed Scale of Solution for Grievance Redress System (GRS) (10567)
2023-09-25 04:36:15
Ricardo Torres (L2 Reviewer) edited Scale of Solution for Grievance Redress System (GRS) (10567)
2023-09-25 04:36:07
Ricardo Torres (L2 Reviewer) passed 9C. Protection from Harassment for Grievance Redress System (GRS) (10567)
2023-09-25 04:35:52
Ricardo Torres (L2 Reviewer) passed 9B. Inappropriate & Illegal Content for Grievance Redress System (GRS) (10567)
2023-09-25 04:35:25
Ricardo Torres (L2 Reviewer) passed 8. Open Standards & Best Practices for Grievance Redress System (GRS) (10567)
2023-09-25 04:35:21
Ricardo Torres (L2 Reviewer) require clarification on 7. Privacy & Applicable Laws for Grievance Redress System (GRS) (10567)
2023-09-25 04:33:53
Ricardo Torres (L2 Reviewer) passed 6. Non-PII Data Extraction for Grievance Redress System (GRS) (10567)
2023-09-25 04:33:38
Ricardo Torres (L2 Reviewer) require clarification on 5. Documentation for Grievance Redress System (GRS) (10567)
2023-09-25 04:32:00
Ricardo Torres (L2 Reviewer) passed 4. Platform Independence for Grievance Redress System (GRS) (10567)
2023-09-25 04:31:56
Ricardo Torres (L2 Reviewer) require clarification on 9A. Data Privacy & Security for Grievance Redress System (GRS) (10567)
2023-09-25 04:26:55
Ricardo Torres (L2 Reviewer) passed 3. Clear Ownership for Grievance Redress System (GRS) (10567)
2023-09-25 04:26:38
Ricardo Torres (L2 Reviewer) passed 2. Open Licensing for Grievance Redress System (GRS) (10567)
2023-09-25 04:26:17
Ricardo Torres (L2 Reviewer) require clarification on 1. SDG Relevance for Grievance Redress System (GRS) (10567)
2023-09-25 04:24:15
Ricardo Torres (L2 Reviewer) require clarification on General Information for Grievance Redress System (GRS) (10567)
2023-09-25 04:20:49
Ricardo Torres (L2 Reviewer) edited General Information for Grievance Redress System (GRS) (10567)
2023-09-25 04:19:07
Ricardo Torres (L2 Reviewer) edited General Information for Grievance Redress System (GRS) (10567)
2023-09-25 04:17:29
Ricardo Torres (L2 Reviewer) moved Grievance Redress System (GRS) (10567) to under review
2023-09-18 13:10:46
Ricardo Torres (L2 Reviewer) edited a note on 9A. Data Privacy & Security for Grievance Redress System (GRS) (10567)
2023-09-18 13:10:21
Ricardo Torres (L2 Reviewer) edited a note on 9A. Data Privacy & Security for Grievance Redress System (GRS) (10567)
2023-09-18 13:09:58
Ricardo Torres (L2 Reviewer) finished consultation on 4. Platform Independence for Grievance Redress System (GRS) (10567)
2023-09-18 08:44:46
Ivan Perdomo (Expert) submitted their inputs on 4. Platform Independence for Grievance Redress System (GRS) (10567) as “input”
2023-09-04 14:18:23
Ricardo Torres (L2 Reviewer) requested consultation on 4. Platform Independence for Grievance Redress System (GRS) (10567)
2023-09-04 14:18:17
Ricardo Torres (L2 Reviewer) moved Grievance Redress System (GRS) (10567) to under consultation
2023-09-04 14:18:08
Ricardo Torres (L2 Reviewer) pulled Grievance Redress System (GRS) (10567) under review
2023-08-16 11:02:42
L1 Reviewer (L1 Reviewer) submitted their review of Grievance Redress System (GRS) (10567)
2023-08-16 11:02:11
L1 Reviewer (L1 Reviewer) passed Scale of Solution for Grievance Redress System (GRS) (10567)
2023-08-16 11:02:04
L1 Reviewer (L1 Reviewer) edited a note on 9A. Data Privacy & Security for Grievance Redress System (GRS) (10567)
2023-08-16 11:01:59
L1 Reviewer (L1 Reviewer) edited a note on 9B. Inappropriate & Illegal Content for Grievance Redress System (GRS) (10567)
2023-08-16 11:01:51
L1 Reviewer (L1 Reviewer) passed 9C. Protection from Harassment for Grievance Redress System (GRS) (10567)
2023-08-16 10:57:41
L1 Reviewer (L1 Reviewer) passed 9B. Inappropriate & Illegal Content for Grievance Redress System (GRS) (10567)
2023-08-16 10:57:40
L1 Reviewer (L1 Reviewer) edited a note on 9B. Inappropriate & Illegal Content for Grievance Redress System (GRS) (10567)
2023-08-16 10:56:40
L1 Reviewer (L1 Reviewer) passed 9A. Data Privacy & Security for Grievance Redress System (GRS) (10567)
2023-08-16 10:56:38
L1 Reviewer (L1 Reviewer) edited a note on 9A. Data Privacy & Security for Grievance Redress System (GRS) (10567)
2023-08-16 10:54:39
L1 Reviewer (L1 Reviewer) edited a note on 7. Privacy & Applicable Laws for Grievance Redress System (GRS) (10567)
2023-08-16 10:54:09
L1 Reviewer (L1 Reviewer) passed 8. Open Standards & Best Practices for Grievance Redress System (GRS) (10567)
2023-08-16 10:53:29
L1 Reviewer (L1 Reviewer) failed 7. Privacy & Applicable Laws for Grievance Redress System (GRS) (10567)
2023-08-16 10:50:15
L1 Reviewer (L1 Reviewer) passed 6. Non-PII Data Extraction for Grievance Redress System (GRS) (10567)
2023-08-16 10:49:39
L1 Reviewer (L1 Reviewer) passed 5. Documentation for Grievance Redress System (GRS) (10567)
2023-08-16 10:49:22
L1 Reviewer (L1 Reviewer) passed 4. Platform Independence for Grievance Redress System (GRS) (10567)
2023-08-16 06:52:00
L1 Reviewer (L1 Reviewer) passed 3. Clear Ownership for Grievance Redress System (GRS) (10567)
2023-08-16 06:51:31
L1 Reviewer (L1 Reviewer) passed 2. Open Licensing for Grievance Redress System (GRS) (10567)
2023-08-16 06:51:13
L1 Reviewer (L1 Reviewer) passed 1. SDG Relevance for Grievance Redress System (GRS) (10567)
2023-08-16 06:49:25
L1 Reviewer (L1 Reviewer) passed General Information for Grievance Redress System (GRS) (10567)
2023-08-16 06:44:25
L1 Reviewer (L1 Reviewer) pulled Grievance Redress System (GRS) (10567) under review
2023-08-11 16:03:52
a2i (Applicant) submitted application for Grievance Redress System (GRS) (10567)
